π Help Build the Future of Sports Betting at One of the UK's Fastest-Growing Scale Ups!
We're hiring a
Head of Player Experience to elevate the experience on our sportsbook and casino - keeping things running smoothly and ensuring players always get a top-tier experience.
Who are we?
π± Founded in summer 2022 and named EGR's Most Innovative Startup,
Stakemate is transforming the UK's sports betting scene with our category-defining
#1 Social Sports Betting App.
We're a tight-knit, fast-moving, seed-backed team obsessed with changing how people bet on sports - turning it into a social, engaging, and team-based experience. From in-app betting to real-time chat and live game updates, we're building the most exciting product in the space.
About The Role
βΉοΈ As
Head of Player Experience, you'll be a key part of leading our operations team - you'll own customer service, while also working with the sportsbook, casino, and compliance teams.
This is a hands-on, high-impact role for someone who thrives on variety, loves sports, and wants to grow.
What You'll Do
- Strategize: Work on initiatives to increase automation and create efficient customer service workflows
- Own player experience: Manage and support the player experience team, promoting their growth and onboarding new team members
- Support operational excellence: Work with the operations, trading and compliance teams to keep our daily processes smooth
- Jump in where needed: This isn't just about strategy and management, dive into supporting the team and take on shifts whether weekday or weekend
π»
Working Setup
- You'll be part of our Malta-based team, with 2-3 days a week in our St Julians office, the rest remote.
Interview Process
- Intro Screening - 15 min intro call
- Second Interview - Call with our Operations and Player Experience Teams.
- Final Interview - Meet the team in person
Requirements
What We're Looking For
π
Must-Haves
- 3-5+ years experience in operations, customer service or admin roles - ideally in tech, consumer apps, or betting
- Experience with sportsbook platforms, trading tools or iGaming operations
- Strong organisational skills and ability to multitask in a fast-paced environment
- Willingness to work occasional weekends (time off in lieu provided)
β
Bonus Points For
- Knowledge of UK compliance and responsible gambling principles
- Familiarity with tools like Slack, Linear / Jira, Intercom, Zendesk
- Comfortable working in a fast-moving environment
- Payments experience
Benefits
Why Join Us?
πΈ
Salary & Benefits
- Competitive Salary
- Stock options available
- A rare opportunity to join one of the UK's most exciting sports betting scaleups
- Career progression into taking on the player experience into different jurisdictions
