We are looking for a pleasant
Front Office Representative to undertake receptionist, clerical and customer service duties at the desk of our main entrance. You will be the "face" of the company for all visitors and will be responsible for the first impression we make.
The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.
The goal is to make guests and visitors feel comfortable and valued while on our premises and maintain a high level of customer satisfaction through online communication.
Responsibilities
- Keep front desk and communal office areas tidy and presentable
- Greet and welcome guests
- Handle customer service questions and specific requests by email and social media
- Ensure timely and accurate customer service
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc
- Check, sort and forward emails
- Monitor office supplies and place orders when necessary
- Keep updated records and files
- Monitor office expenses and costs
- Take up other duties as assigned (travel arrangements, schedules etc.)
- Troubleshoot emergencies
Requirements
- Proven experience as front desk representative, agent or relevant position
- Familiarity with office machines (e.g. fax, printer etc.)
- Knowledge of office management and basic bookkeeping
- Proficient in English (oral and written)
- Excellent knowledge of Google Office Suite
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- High School diploma; additional qualifications will be a plus
Benefits
At SASMAR, We are on a mission to be the brand of the future in personal care and we are looking for hard working people join us on the journey to success. We help couples in more than 70 countries internationally connect with each other better and with our Conceive Plus brand - we are doing a great job increasing the fertility rate too!
As well as being part of a great team, you'll enjoy a competitive salary package, hospitalization and health insurance, a modern working environment. As a financially stable, small but growing multi-national company there are genuine opportunities for career growth internationally.
